However, payroll service is all about service. If you don't become aware that your business receives good service, it means you aren't getting good service. But payroll service providers know that their level of service has to be high. There are cases when salespeople promise what production can't deliver. Moreover, it happens very often. You should keep an eye on your problems. They have to be addressed, and solved immediately. In case your account has been over drafted and you don't get your money back in two business days or less you are not getting good service. So, you see that there may be reasons for changing payroll service providers.
The first reason: Cost too High
Try to get some quotes if you are paying more than you should. Moreover, there are a number of free quote services on line. If you feel the price is too high your payroll company will negotiate with you. But not always. Having a revenue maximization process, the major payroll companies will quote you a price to get your business. Besides, the salesperson would give any concession to get the payroll business.
Quoting your prices but don't tell you what is not included in that price is what a lot of payroll companies also do. Things like a cost for: each hire, each termination, each report, each new report, each non standard report, each W2, each W2 reprint, tax service, phone entry, year end reports, unnecessary CDs, access fees, monthly fees and so on. But if you got a "discount" for getting your business it can easily vanish. Do not forget to check your quotes every pay period. It will make you sure it is what you expect.
The second reason: Too Many Errors
Handling the payroll, errors are unavoidable. Your service allows you choosing to leave what ever the cost if it is making too many. Besides, errors cost you in time and morale if not in actual dollars. Consider whether your payroll provider call you if they see something strange, whether he tries to fix blame for an error. Every employee of every client looks at payroll and needs for it to be perfect. It won't be, but it needs to be as close as possible.
The third reason: No Help with the IRS
The IRS sends you letters but it also makes mistakes. But you have to prove them they are wrong. And only then they will fix their mistakes. But even if you made the mistake a good negotiator will be able to get the IRS to remove the penalties and sometimes the benefit. Your payroll service provider should be an expert in getting penalties decreased. Moreover, your payroll service provider should have CPAs on staff. In this way you will be able to talk with for solving IRS and State tax problems.